FAQ

We specialise in spooky, creative, and affordable costume solutions perfect for Halloween, cosplay events, and themed parties. Our collections include:

• Blood & Gore makeup and accessories for gruesome transformations
• Costume Props to complete your character look
• Gloves & Hands accessories for detailed authenticity
• Hair & Headpieces for perfect finishing touches
• Historical pieces for elegant period costumes

Absolutely! At Cheap Costume Store, we believe everyone deserves to look fantastic without breaking the bank. Our products are designed for durability and maximum impact, ensuring you get incredible value whether you’re preparing for a zombie apocalypse or a historical ball.

Yes! Our Blood & Gore category includes professional-grade makeup and special effects products to create realistic wounds, scars, and gory details that will make your costume truly unforgettable.

Simply browse our categories, add your favourite items to the cart, and proceed to checkout. Don’t forget to use discount code QHH0ZC to save 10% on your order!

No, you can checkout as a guest. However, creating an account makes future purchases faster and allows you to track your order history.

We process orders quickly to ensure fast delivery, so please contact us immediately at [email protected] if you need to modify or cancel your order. We’ll do our best to help if your order hasn’t yet entered the processing stage.

We offer secure payment processing through:

• Visa
• MasterCard
• JCB
• PayPal

No! We believe in straightforward shopping with no hidden fees. The price you see at checkout is what you’ll pay, excluding any applicable customs duties for international orders.

Absolutely. We use industry-standard encryption and secure payment gateways to protect your financial information. Your security is our priority.

We provide two reliable shipping methods:

• Standard Shipping – $12.95 AUD flat rate via DHL or FedEx, arriving within 10-15 days after shipping
• Free Shipping – Completely free for orders over $50 AUD via EMS, arriving within 15-25 days after shipping

Our team typically processes orders within 1-2 business days. During peak seasons like Halloween, processing might take slightly longer, so we recommend ordering early for time-sensitive events.

Yes! We deliver globally, though we’re unable to reach some remote areas in Asia and other parts of the world. If you’re unsure about delivery to your location, please contact us before ordering at [email protected].

Definitely! Once your order ships, we’ll send you a confirmation email with tracking details. You can follow your package’s journey right to your doorstep.

We want you to love your costume as much as we do! You have 15 days from the delivery date to initiate a return for items in original condition.

Please contact our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the process.

Customers are responsible for return shipping costs unless the return is due to our error or defective products.

Once we receive your returned items, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Our friendly team is ready to help! Email us at [email protected] with any questions about your order, our products, or delivery.

Our customer service team monitors emails during standard business hours Australian Eastern Time, and we strive to respond to all inquiries within 24 hours.

Cheap Costume Store is based at 53 Kaesler Road, THORNLEA, AU 5280, serving costume enthusiasts worldwide with spooktacular creations!