Last Updated: October 2023

Welcome to Cheap Costume Store’s Returns & Exchanges policy! We’re committed to ensuring your costume shopping experience is as smooth as a vampire’s glide. If your purchase didn’t quite meet your expectations, we’re here to help make it right!

Our Return & Exchange Promise

At Cheap Costume Store, we believe every costume should be as perfect as your creative vision. If something isn’t quite right with your order, we offer a 15-day return policy from the date you receive your items.

Return & Exchange Process

Step 1: Check Eligibility

Items must be returned within 15 days of delivery
Products must be unused, unwashed, and in original condition with all tags attached
Original packaging must be included

Step 2: Initiate Your Return

Contact our customer service team at [email protected] within 15 days of receiving your order
Use the template below to ensure we have all necessary information
Wait for our return authorization and instructions

Step 3: Ship Your Return

Package items securely in original packaging
Include the original packing slip or order confirmation
Ship to: Cheap Costume Store, 53 Kaesler Road, THORNLEA, AU 5280
Keep your shipping tracking number for reference

Non-Returnable Items

To ensure the safety and quality of our products, the following items cannot be returned or exchanged:

Blood & Gore Effects – For hygiene reasons, these intimate costume elements cannot be returned once opened
Custom or Made-to-Order Items – These are created specifically for you
Opened Costume Props – If the original packaging has been opened or damaged
Final Sale Items – Clearly marked as non-returnable at time of purchase

Refund Information

Once we receive and inspect your returned item:

Refunds will be processed within 5-7 business days of receipt
Your refund will be credited to your original payment method
Original shipping costs are non-refundable
Return shipping costs are the responsibility of the customer, unless the return is due to our error

Accepted Payment Methods for Refunds

Visa
MasterCard
JCB
PayPal

Exchange Process

Prefer a different size or style? We’re happy to help!

Follow the same return process outlined above
Clearly indicate the item you’d like to exchange for in your return request
We’ll ship your new item once we receive the return
Price differences will be charged or refunded as applicable

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]


Dear Cheap Costume Store Team,


I would like to request a [return/exchange] for my order #[Your Order Number].


Item(s) to return/exchange:

– Product Name: [Product Name]

– Quantity: [Quantity]

– Reason for return: [Please specify reason]

For exchanges:

– Desired replacement: [Product Name and Size if applicable]

Customer Information:

– Full Name: [Your Full Name]

– Order Date: [Order Date]

– Shipping Address: [Your Shipping Address]

Thank you for your assistance with this matter.


Best regards,

[Your Name]

International Returns

Since we serve costume enthusiasts worldwide (except some remote areas in Asia), please note:

International customers are responsible for return shipping costs
Customs fees and import duties are non-refundable
Please mark the package as “Returned Goods” to avoid additional customs charges

Need Help? Contact Our Customer Service Team!

Email: [email protected]

Address: Cheap Costume Store, 53 Kaesler Road, THORNLEA, AU 5280

Response Time: We typically respond within 24-48 hours

Cheap Costume Store – Where Every Outfit Tells a Story, and Every Return Process is Handled with Care!

We appreciate your business and are committed to ensuring you’re thrilled with your costume purchase. Whether you’re preparing for Halloween, a cosplay event, or just want to unleash your creativity, we’re here to support your costume journey!