Shipping & Returns

Welcome to Cheap Costume Store’s Shipping & Returns policy! We’re dedicated to making your costume shopping experience as seamless as a ghostly apparition. Whether you’re gearing up for Halloween, a cosplay event, or just unleashing your inner creativity, we’ve got you covered with clear details on how we deliver your goodies and handle returns if things don’t go as planned.

Shipping Information

At Cheap Costume Store, we ship globally to bring spooky, historical, and fantastical costumes right to your doorstep (except for some remote areas in Asia). Here’s how we get your orders to you:

Order Processing Time

We need 1-2 business days to prepare your order for shipment. During peak seasons like Halloween, it might take a bit longer, but we’ll keep you updated!

Shipping Methods & Delivery Times

• Standard Shipping: We use DHL or FedEx for fast and reliable delivery. Shipping fee is $12.95. Your order will arrive within 10-15 days after shipment.
• Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery takes 15-25 days after shipment. Perfect for budget-conscious costume lovers!

Once your order ships, we’ll send you a tracking number so you can follow its journey. Delivery times may vary based on your location and customs processing.

Returns & Exchanges Policy

We want every costume to be as perfect as your imagination! If something isn’t right, our 15-day return policy from the delivery date has you covered. Here’s the lowdown on how it works:

Step 1: Check Eligibility

• Items must be returned within 15 days of delivery.
• Products must be unused, unwashed, and in original condition with all tags attached.
• Original packaging must be included—think of it as preserving the magic!

Step 2: Initiate Your Return

Contact our friendly customer service team at [email protected] within 15 days of receiving your order. Use the template below to give us all the details. We’ll respond with return authorization and instructions within 24-48 hours.

Step 3: Ship Your Return

• Package items securely in the original packaging.
• Include the original packing slip or order confirmation.
• Ship to: Cheap Costume Store, 53 Kaesler Road, THORNLEA, AU 5280.
• Keep your shipping tracking number—it’s your ticket to tracking your return!

Non-Returnable Items

To keep things safe and spooky for everyone, some items can’t be returned or exchanged:

• Blood & Gore Effects: For hygiene reasons, these intimate costume elements can’t be returned once opened. (We know, it’s a bloody shame!)
• Custom or Made-to-Order Items: These are crafted just for you, so they’re not eligible for returns.
• Opened Costume Props: If the original packaging is opened or damaged, we can’t accept returns.
• Final Sale Items: Clearly marked as non-returnable at purchase—grab ’em while they’re hot!

Refund Information

Once we receive and inspect your returned item:

• Refunds are processed within 5-7 business days of receipt.
• Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Original shipping costs are non-refundable.
• Return shipping costs are your responsibility, unless the return is due to our error—we’ll own up to our ghosts!

Exchange Process

Want a different size or style? No problem! Follow the same return process and clearly indicate the item you’d like to exchange for. We’ll ship your new item once we receive the return. Price differences will be charged or refunded as needed.

International Returns

For our global costume enthusiasts:

• You’re responsible for return shipping costs.
• Customs fees and import duties are non-refundable.
• Mark the package as “Returned Goods” to avoid extra customs charges.

Return Request Template